Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Embassy Theatre Casino, we believe that online gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set strict limits before you play.
This page provides resources and information to help you gamble responsibly and recognise when gambling may become problematic.
Age Verification
All online casino gaming in New Zealand is restricted to individuals aged 18 years and over. It is illegal for anyone under this age to participate in gambling activities. Embassy Theatre Casino requires all users to verify their age before accessing gaming services.
If you are under 18, please do not attempt to register or use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in your behaviour, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to recover money
- Lying to friends or family about gambling activities or spending
- Neglecting work, study, or family responsibilities due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape from problems, stress, or difficult emotions
- Borrowing money to gamble or gambling with funds needed for essentials
- Loss of control over gambling habits despite trying to stop or reduce
- Family members expressing concern about your gambling
- Experiencing financial difficulties as a result of gambling
If you have experienced three or more of these signs in the past 12 months, you may have a gambling problem and should seek professional support.
Self-Help Tools & Responsible Gaming Features
We provide tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session
- Reality Checks: Receive reminders at regular intervals about how long you have been playing and how much you have spent
- Time Limits: Set automatic session time limits to control how long you play
- Self-Exclusion: Temporarily or permanently exclude yourself from your account and all Embassy Theatre Casino services
You can access and manage these tools through your account settings at any time. If you need assistance setting limits, our customer support team is available to help.
Support Organisations & Resources
If you are concerned about your gambling or that of someone you know, professional help is available:
New Zealand
- Problem Gambling Foundation (Aotearoa New Zealand)
Phone: 0800 664 262
Website: www.pgf.nz
Free, confidential support and counselling services available 24/7 - Gambling Helpline (Department of Internal Affairs)
Phone: 0800 654 655
Free helpline providing information, support, and referrals
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Phone: 0808 8020 133 - GamStop (National Self-Exclusion Scheme)
Website: www.gamstop.co.uk
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
Do not hesitate to seek support. Problem gambling is a recognized health issue, and help is available. Whether you are struggling with your own gambling or concerned about someone else, speaking to a professional counsellor or calling a helpline is a positive step.
If you wish to self-exclude from Embassy Theatre Casino, you can request immediate account closure and self-exclusion through your account settings or by contacting our customer support team. We also support cross-operator self-exclusion schemes where available in your jurisdiction.
Remember: You are not alone, and recovery is possible.